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Lugar Wayne, Estados Unidos Categoría Consumer Financing, Corporate & Investment Banking, Wealth Management & Private Banking PUBLICACIÓN 03/05/2021 ID Puesto 2102068
Relationship Banker, Wayne, PA-2102068

Description

Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits.  With a principal presence in the northeast U.S., Santander’s retail division serves nearly 2 million customers and more than 5% of small businesses in the US.

What to Expect

  • Put the customer at the center of everything you do. Make connections with customers in the branch and over the phone.
  • Engage Consumer and Business customers through proactive, outbound calling for both service and relationship deepening opportunities.
  • Assess customer needs by being genuinely curious, asking questions, and identify opportunities to help achieve their financial goals today and in the future.
  • Be the expert on Santander Consumer and Business products and services and be able to articulate the benefits that will help customers based on their need.
  • Recommend the best solutions based on need; deliver solutions directly as well as introduce Investment and Mortgage partners, when appropriate.
  • Build trust and deliver solutions by setting expectations and meeting commitments.
  • Develop relationships with new and existing Consumer and Business customers by maintaining contact through early engagement calls and regular outreach with portfolio customers.
  • Deliver an outstanding customer experience in every interaction.  Ensure timely follow up and escalate when appropriate.
  • Ensure compliance with all bank policies, procedures and regulatory requirements.
  • May assist customers with teller transactions as needed.

Qualifications

  • 4 year college degree (preferred)
  • 2 or more years of personal banking experience (strongly preferred)
  • Motivated to help people achieve financial goals
  • Passion and personal commitment to proactively help customers 
  • Exceptional listening and communication skills in person and over the phone
  • Ability to work effectively in a team environment, building strong relationships with colleagues and business partners
  • Ability to use critical thinking to solve problems and provide solutions to customer issues
  • Demonstrated proficiency using the phone to engage with customers
  • Basic computer skills

Hours and Schedule

  • 40 hours per week
  • Schedule varies depending on branch need and may include Saturdays and/or Sundays

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.  We actively encourage everyone to apply.

Job

:Relationship Management

Primary Location

:Pennsylvania-Wayne-123 West Lancaster Avenue - 00533 - Wayne - Branch

Organization

:Consumer & Business Banking (1001)

Schedule

:Full-time

Job Posting

:May 3, 2021, 2:29:17 PM

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